We are happy to cancel your order if you contact us within 24 hours of purchase before the order has been shipped. Once the order has been shipped we cannot cancel your order except under the terms of the Returns & Exchanges policy below.
Returns & Exchanges
We’ll happily allow returns and exchanges for items in their original condition when:
If you found your purchase defective, you have 30 days to ask for a new one and we'll send it your way ASAP!
As for refunds, we usually work on a case-to-case basis, but here are our fundamental refund rules:
MagicGalaxy does reserve the right to deny any return or refund request, but that’s just some legal lingo we need to add here just in case. Please, if there’s anything wrong with your order, give us a chance to make things right!